The team at British Spirals and Castings were first class from the first contact. I was invited to the factory, shown round the options and how they were made locally and given really good advice and guidance. After choosing the staircase they advised me and my builder what to expect snd what to do, gave personalised arrangements for transporting the staircase and were on hand by email every step of the way. At first glance when comparing prices on the internet yes, they looked a little more expensive but when I broke down the elements I realised they were not - so do your homework. I am delighted - the end result is so good and the quality is amazing value. Support local small businesses and this is what you get. Thank you to the team.
10:22 23 Jun 23
We had a fantastic experience using British Spirals & Castings and would definitely recommend using them. The process was very easy, service was excellent. It all went so smoothly and felt really relaxed. Had absolute confidence in Ben and his team to advise us. The fitting was straightforward - Ian & Chris were professional, clean and pleasant. Honestly everything about it was just fantastic.....and we absolutely love the stairs!
09:46 10 Jun 23
Fantastic experience from start to finishStrongly recommendedSubject Matter ExpertsEver available and attentiveBen was a pleasure to work withGreat valueInstallation from Ian was fabulousBalcony and spiral staircase looks fabulousKerbside appeal!No hesitationStrongly recommend you s-end the money on the magic,survey machine - the balcony and stairs fit like a glove!
09:55 31 Mar 23
Beautiful staircase made and installed by true craftsmen. From start to finish this was a brilliant service. The results are so spectacular
13:02 24 Jan 23
From the very start when we turned up at the showroom without a appointment it has been a pleasure dealing with this company.The staff are friendly and helpful and all the stages of work went without a hitch. Having been a Joiner for 50+ years I know how some firms can be offhand and things can go wrong.I fitted the spiral staircase myself, it went like a dream and fitted perfectly, even though it is in a awkward place to get all the headroom etc.I would have no hesitation in recommending this family run company to anybody. Nick Owen
12:16 04 Nov 22
We have a small converted cottage and with our architect were exploring ways of expanding our kitchen, by removing the existing staircase that led off the kitchen and also providing access to a new Attic room that we were creating. Our architect came up with a solution using a Spiral staircase and once our plans were approved we started researching the supply of a staircase to fit within the limited space that we have.We found British Spirals via the internet and arranged a visit to their showroom, where Richard and his team could not have been more helpful. After outlining our requirement we were shown our options within the showroom and were provided with a rough schematic of how we could make it work. We confirmed our detailed requirements, including measurements the following day and within 24 hours received a quotation for the Scandinavian design that we had settled on. We accepted the quote and from that time everything then flowed as had been outlined to us, firstly receiving detailed design models after 4-5 weeks and once confirmed, then it moved onto production and we were sent pictures of the Staircase as it was being made in the factory. Delivery happened on time and we now have the staircase installed in our redesigned kitchen and we are absolutely delighted with the quality of the stairs and the result we have achieved.Our builder, who had previous experience of sorting issues with internet sourced spirals said how impressed he was with the quality and design of the stairs and the ease with which they went together. He said if any future customers had a requirement for a Staircase he would have no hesitation in recommending British Spirals and the same applies for us.We are absolutely delighted with our experience with Richard & team, thank you
06:37 03 Nov 22
BS&C have installed a beautiful art deco style external spiral staircase for us within an extremely tricky space. They replaced a lower section of a straight staircase while always supporting the upper section. With their guidance, given over repeated site visits, we were able to make this work safely and the staircase fits to the millimeter.
21:46 18 Jun 22
It was actually a joy to place an order with this company!What a brilliant company, with brilliant products! It's ten out of ten from me, and gold stars all around. This is a very professional family business, experts at what they do, friendly, polite, with true customer service and an excellent range of quality products. I dealt with Richard, Ben, Sion and Joe during the process of ordering and designing my spiral staircase and nothing was too much trouble, despite me inundating them with questions. The end result is a beautiful, high quality, British made, Victorian spiral staircase, which is simply stunning!I definitely recommend this company to others.
13:19 18 May 22
Beautifully designed and installed staircase and landing. Pleased with the whole process start to finish. Couldn’t have tried harder. They recommended installer - who does a lot of work for them and they were brilliant too.
08:17 29 Mar 22
The team were very professional and helpful in terms of the design and layout of the railings we had made to a custom size.Kostas and his team were very patient and made every effort to ensure we were happy with the fitting which was not entirely straightforward.Happy to recommend Brtitsh Sprials & Castings for anyone looking for a bespoke railing solution.Many thanksDavid
17:56 07 Feb 22
We very pleased with the service and staircase and balconey provided from a friendly family company. We were able to spend as much time in discussing the final design which ensured we got the best design for our project. Highly recommended.
20:42 26 Jan 22
As someone who rarely writes reviews, I’m compelled to break tradition due to the outstanding customer service and quality of workmanship provided by British Spirals and Castings.BSC created a bespoke spiral staircase to replace an existing and much lesser quality product. Richard made a personal visit to my London home to measure up and recommend best specifications to suit the available space whilst conforming to all building regulations.Six months later, I am the proud owner of an exquisitely finished and millimetre perfect solution that even made use of the original base mounting point of the old staircase.A special note of thanks to Kostas and his team for the installation. Such professionalism, dedication to detail, cleanliness and a clear pride in their work was a breath of fresh air. For me, the installation process is as important as the product itself so I cannot recommend Kostas enough. He is a true gent!For anyone considering British Spirals and Castings for their project, rest assured that you will not find a better combination of traditional craftsmanship, attention to detail and exemplary customer service.
20:41 11 Jan 22
We are absolutely delighted with our bespoke balcony and spiral stairs. The quality and detail in the metalwork is superb. This was a very complex project involving a unique design on a grade 2* listed building without a single square wall. Richard, Ben and team were responsive and helpful throughout the process. Working in collaboration with them we achieved something we are really proud of and which invariably gets a “WOW” when people first see it.
16:02 20 Dec 21
Our amazing spiral staircase has given our build project the focus it deserves - we’re delighted with it and with our dealings with British Spirals and Casting. They were excellent throughout, from sound advice about configuration; a detailed planning phase including 3D visualisations; right through to final delivery - they were always friendly, professional and easy to get in touch with either via email or phone.
17:11 01 Oct 21
This guys know what they are doing.They did a wonderful job from start to finish. Fitters lead by Costas were innovative and extremely professional. Thank you very much gents.Mike
15:02 27 Aug 21
BSC produced a cast iron spiral stair for a major refurbishment of a Georgian farm house. I cannot recommend BSC highly enough. From design through manufacture to delivery Richard and Ben have been thoughtful, innovative and responsive. The product is outstanding and the service first class. Significantly they delivered on their promises despite challenges of COVID and Brexit. Thank you gents and we were delighted to support a family businesses.
09:16 21 Aug 21
Right from the start Ben and the team have been helpful and very patient with us as we decided on a design. Their experience shines through and their design suggestions worked brilliantly. The team of fitters were polite, tidy and very quick. Would thoroughly recommend. We are delighted.
16:38 03 Jun 21
These people know their business - first class advise and service. Products are second to none. You want quality and fantastic customer service look no further.
09:36 01 Jun 21
Such a good experience working with British Spirals and Castings. Commissioned a custom staircase going from our kitchen to the garden, as well as a separate handrail. Ben, Joe and colleagues were incredibly helpful throughout, and patient when building works were delayed because of lockdown. The end product is of exceptional quality. A very happy customer. Thank you!
16:13 16 Mar 21
The first real family business I've come across: I was first helped by Richard and later his daughter, Antonia, finished our order. Both were friendly and incredibly helpful throughout: Richard even sourced a stonemason for us when ours fell through. Communication throughout was easy and speedy. Diagrams of the project were provided so we could fully understand every detail of the project. Their installation team, led by Kostas, had to reinforce our wall so that the railings would stay in place -this to correct another company's shoddy work - but they did so without complaint and for no extra money. They have transformed our front garden and we recommend them without hesitation.
nadejda de wouytch
19:57 08 Oct 20
British Spirals & Casting have produced and installed really stunning railings on my roof top terrace. They have been excellent in their customer service from the very start to finish.
18:39 08 Oct 20
Fantastic service and lovely staff. Absolutely love our new railings. It has really finished off the house.
10:46 03 Sep 20
After lots of research and phoning around, Ben and his dad Richard stood out with their knowledge, experience and 'can do' attitude. My staircase project was a tight fit and I was reassured throughout by their ability to answer any question or resolve any concern I put to them. I'm absolutely delighted with the end result and would thoroughly recommend British Spirals and Castings if you want a beautifully made, quality product.Thanks for all you help and guidance on the project and I wish you all well for the future.
11:58 02 Sep 20
Great service- the stairs are amazing, the communication throughout was great and staff are incredibly helpful and flexible. Would 100% recommend
Diane Lockie Scott
18:06 07 Jul 20
I would thoroughly recommend BSC and I am delighted with the service I received from start to finish. The challenge was to design, manufacture, and install a balcony that was in keeping with my period property.The quality of their designs and 3D CAD drawings ensured planning approval success and passers-by have commented on how elegant the balcony looks.I was also hugely impressed by the dedication of the fitting team who worked in all weathers to ensure a high quality installation that was completed within the agreed timescales.Thank you so much BSC for my beautiful balcony that I can enjoy for years to come!
11:14 15 May 20
My project required a spiral stair to a first floor level concrete balcony, plus balustrade for the balcony. The project took about 4 years from start to finish, and BSC were involved for most of that time. At all times, Ben Harding at BSC was very helpful in providing advice, plus specifications and drawings for the building warrant application. The finished stair kit arrived in perfect condition and on time, and assembly proved to be straightforward. One small error in fabrication of a baluster railing was rectified and the correct part delivered within 24 hours. The completed stair and balustrade are of high quality and look terrific. Altogether, I am very pleased with this company and their product and would recommend them without hesitation.
10:37 02 Mar 20
Great companyWent and had a look around there showroom at different types/rails and was put at ease how it all went together.chose the colour ??Gave the measurement.Talked through the processChecked the drawing I had been given showing how it would look and with all the measurement I gave them.I checked these again just to make sure...Delivered all in bubble rap with nothing at all missing and ontimeTook me and my partner a weekend to install.just looks brilliant.Many thanks to Ben and Joe.
13:48 24 Dec 19
Superb British spiral castings made to your specifications and needs by skilled craftsmen. Plus a wide range of aliminium products made by skilled men of 40 plus years of excellent experience
08:33 20 Dec 19
08:46 29 Aug 19
Excellent customer service from start to finish. The balcony was well made to an historic design and looks totally authentic.
20:21 30 Jul 19
I have nothing but positive things to say about this company. My staircase project had various complexities and a lot of different parts to get just right, which they patiently assisted with.The end result surpassed my already high expectations in terms of build quality and accommodation of my requirements. Combined with good value for money for the effort involved, I highly recommend BritishSC.
10:13 08 Jun 19
These guys are amazing!Friendly and professional right through from beginning to end, with expert advice along the way and also their delivery driver and their recommended fitter Kostas and his fantastic team installing the Victorian style spiral stairs.I love how this is a family run business, keeping to traditional methods of manufacturing at an original factory. This is what inspired me to use them.Thanks to you all at British Spirals and castings, we are so pleased with how our spiral stairs look. Great job!
07:38 09 May 19
Perfect product and fantastic service
11:13 22 Mar 19
The workmanship is superb, so very pleased with all the metalwork. The gate, stair handrail, trellis and smaller handrails are fantastic and look exactly as we were hoping (in fact better!).
17:26 18 Mar 19
BSC supplied me with a Victorian Spiral staircase which has now been installed and looks stunning and very authentic. I am extremely pleased with the product and the entire experience of dealing with BSC has been a pleasure from the beginning to the end of the project. Ben has provided guidance on how to ensure the staircase fits perfectly, took the time to show me their products in person in their workshop, answered multiple (and I really mean very many) questions from me and my builders patiently and thoroughly, designed the staircase to our specifications, provided customised solution for the nosing/edging- nothing was too much trouble.The end product is stunning, the delivery was on schedule with a lovely, friendly driver who carried the pieces in with our help, the service was fantastic.I am hoping to use BSC again this time for some balconies.Would highly recommend BSC to anyone who appreciates attention to detail and quality of design and product.
16:34 07 Feb 19
Beautiful staircase and balcony, we are over the moon. From the moment we placed the order, to completion of the project, our experience with British Spirals has been wonderful. Their expert advice, professional insight and outstanding service has been second to none. Simply the best!
15:46 19 Dec 18
Excellent experience throughout. Both Ben and his father gave expert, thoughtful advice both re: design, materials and fitting. They also ensured a swift turn around and we are absolutely delighted with the finished stair case. We would not hesitate to use the company again in the future. Full marks.
09:57 25 Sep 18
We are really happy with the staircase that British Spiral Castings designed, manufactured and installed to access our basement flat in London - it was a tight spot and stairs fit perfectly. It was so refreshing to deal with a company that, from the minute they arrived to take measurements, through to the team that installed the stairs, were a delight to work with.
09:18 29 Aug 18
This firm is the opposite of 'jobsworth', whatever that is. Everything I asked of them, it was an immediate "Can do!". Helpful, friendly and local (for me). They produce a bespoke, high quality product at a reasonable price. You may find what you're looking for a bit cheaper (or not) elsewhere but you'll regret it. It won't be this quality. Timing is always a problem with bespoke but they kept me advised every step of the way and it was unnecessary for me to chase them. Before delivery they put my steps together as a 'dry run' to check fit and sent me photos of how it was put together - very useful. Construction was a breeze and the finished effect is exactly what I wanted. I cannot praise this family run firm highly enough. Well done!
P J HOBDAY
10:10 17 Aug 18
I've just had a cast-iron Victorian balcony fitted outside my bedroom French windows to replace a small Juliet balcony. When I first wanted to do this I didn't know where to start. Many firms didn't seem very interested. Some would make it but not fit it.When I finally found BS & C from the beginning they were very helpful. They guided me through the choices, types, designs, construction and safety.The team who installed it were excellent. They helped out with things outside their domain such as moving lights that were in the way etc.They couldn't have been nicer or more friendly.If you want to undertake a project like this and are a little nervous, go with this company!
10:40 28 Jun 18
Absolute pleasure to deal with BSC. They supplied us with a balcony and spiral staircase as well as loads of help and advice in designing what works best for our space. The quality of the product is fantastic and now assembled it looks amazing. Throughout Ben and his team were so helpful, from our initial website enquiry through to making sure we were happy at every stage. They provide a fantastic British product which we're proud to have as part of our house.
19:43 27 Jun 18
Absolutely delighted with the quality and craftmanship of the spiral staircase and ballustrade designed and produced by this very talented bunch. We needed access to mezzanine gallery that would meet with building regulations and be aesthetically pleasing as it was going to be a feature of the interior. We live in Dorset and came across British Spirals and Castings by accident. We are so pleased we did. Thank you Ben and Joe.
10:31 20 Apr 18
Great experience. Our new staircase looks wonderful. Thank you.
09:17 28 Oct 17
This firm contributed to a reconstruction of the front approach to our Victorian house in a conservation area in Highgate, North London. They were very nice to deal with. They provided and installed handrails for two lots of steps, and a Victorian-style balustrade. The products were of excellent quality, they did all the work to a very high standard, and we are delighted with the result..
12:41 20 Oct 17
I recently had a cast iron stair rail made and fitted to my period home. The stairs are narrow and not quite straight which meant that a lot of work had to be done on site. They also had to meet local building regulations (with which they were familiar) and it was done absolutely correctly. I was was truly delighted with the professionalism, service and quality of the work done and the stair rail (which matches the period of the property) look wonderful and has had many admirers from the local community.This is well-organised family business who know what they are doing, respond quickly and and charge a very fairly. I would highly recommend them for any wrought iron or steel work that you want done.
08:33 18 Oct 17
I can't recommend British Spirals and Castings highly enough. They supplied and fitted a beautiful exterior spiral staircase to our home in central London. From their initial visit, through casting the staircase to the installation, the service was impeccable. A family business, run with real pride and a quality product.
19:36 15 Oct 17
I love my oak spiral staircase - great workmanship and service... thank you !
09:14 11 Oct 17
Great service from Antonia, Kosta & Co. Keep up the good work!
08:25 11 Oct 17
Excellent family company - easy to deal with and very good attention to detail on multiple projects.
13:18 10 Oct 17
Excellent service from this family run company. They sorted out the design and the reality exceeded our expectations.We are so happy with the finished product. The design, delivery and installation was a painless experience and we would recommend them without reservation. Delivery and installation took place on the specified days.
Carrying out any building work over the past couple of years has been a challenge, with rising costs and material and labour shortages meaning your initial budget may not stretch as far as expected. This can lead to difficult choices when it comes to the internal fit-out, including your choice of staircase. Here at British […]