FAQs

Yes, we can arrange delivery worldwide. Approximately 15% of our staircases are exported to Europe and the wider world. 

Learn more about exports. 

We are experienced working on conservation projects and can work with you to develop pieces which meet the requirements for the project. This includes faithfully recreating existing local castings from images or samples. 

The majority of our projects do not require us to carry out site measurements. We will provide guidance on the measurements that are required and our design team will develop working drawings with marked dimensions which can be reviewed by your architect and/or builder. 

For more complex projects, we can come to site and carry out measurements. This includes a laser scanning service which allows us to recreate the space digitally with a high degree of accuracy. 

Learn more about our laser scanning service. 

Our delivery times may vary depending on the time of year and the size or complexity of your order. We will endeavour to deliver your pieces as quickly as possible. If you have a pressing deadline, please highlight this in comment section of the order form or wish list and we will confirm if we are able to achieve this. 

Yes, our cast aluminium pieces can be finished in a RAL colour of your choice at our powder coating facility. Cast and Wrought Iron pieces require painted finishes which we can work with a partner to provide, however, site teams often find it easier to add this finish in-situ. We can also work with a partner to provide a specialist marine-grade finish if the property is located near the sea.  

Our wooden pieces are typically supplied unfinished so installers can apply your chosen finish once the piece is fully installed.