At British Spirals & Castings, we take privacy seriously and ensure any data you supply is properly and securely stored. The data will be stored on paper and/or digital format at our secure site and only accessed by persons authorised to do so. We will only hold the minimum amount of data required and when the data is no longer required for our trading purposes it will be deleted or destroyed securely.
Below you can read more detailed information about how we treat data collected from website visitors, or from customers who submit quote requests.
Visitors to our Website
We use a web analytic tool called Google Analytics to produce reports on how users interact with the website. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information for historical research purposes – to compile reports and to help us improve our site.
You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.
We have also implemented Google Analytics features based on Display Advertising (Google Analytics Demographics and Interest Reporting). You can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Settings.
Existing and Current Customers
As part of the quoting/enquiring and ordering process, we collect personal information such as your name, address, email address and telephone number.
We use this information for the following reasons relating to the quote and order process:
- To supply the quote to you
- To confirm further details relating to the quote such as the dimensions of the item or your property
- To arrange delivery of the item
- To allow us to arrange site visits to your property where necessary
- To send you plans or other information relating directly to your order
- To provide assistance with the order both during the design, manufacture, installation and for long-term maintenance
- For accounting and invoicing purposes
Once the order is complete, we may also use these details to gain your consent for our public relations advisors – Smith Goodfellow PR – to prepare a case study on your item. We will always contact you and obtain your clear consent for this before proceeding.
If you provide your consent, then we will share the following key project information with Smith Goodfellow PR:
- Your name:
- Your preferred method of contact:
- Your address (for arranging project photography):
- The details of your order including the items order and any plans or drawings of them:
Smith Goodfellow will then contact you to confirm details for the case study and to supply the draft case study for your approval. Once it is approved, they will also contact you to confirm if you are happy for them to supply your contact details to a professional photographer, so they can take pictures.
Access to Your Personal Information
You are entitled to access and amend the personal information that we hold. Email your request to: firstname.lastname@example.org
You have the right to bring a complaint about how we process your data, to the Information Commission Officer at any time – https://ico.org.uk